The Indus Milk Company referred as ‘The Indus Milk Co.’ and ‘Indus Milk’ is brand of Indus Valley Farms Retail Pvt. Ltd. Please read the following terms and conditions very carefully as your use of Indus Milk website www.indusmilk.com (hereinafter referred to as “Indus Milk”) and good and services offered by Indus Milk are subject to your acceptance of and compliance with the following terms and conditions (hereinafter referred to as “Terms”). By browsing, accessing, subscribing to or using any of our services you agree that you have read, understood and are bound by the terms, regardless of how you subscribe to or use the goods and services. By mere use of the website you shall be contracting with Indus Valley Farms Retail Pvt. Ltd.
User Account and Registration Terms
Registering at Indus Milk mobile app is a free service and you need to provide the basic information for an invite code. Based on the approval process, you will receive an invite code which will further let you create the username and password. Receiving invite is solely based on the waitlist and it is not guaranteed that everyone will receive an invite to The Indus Milk Co. You are responsible for maintaining the confidentiality of the username and password, and are fully responsible for all activities that occur under your account. You agree to:
If you are a guest / non-registered user you agree that upon reviewing the order at the website a user account will be auto created for you and the access to the same will be communicated to your e-mail provided.
When you use the website or send e-mails or other data, information or communication to Indus Milk, you agree and understand that you are communicating with Indus Milk through electronic records and you consent to receive communications via electronic records from Indus Milk periodically, as and when required. Indus Milk may communicate with you by e-mail, SMS, phone or by such other mode of communication, electronic or otherwise. Your use of the website entitles you to receive periodic communication regarding Indus Milk services through e-mail, SMS, phone or by such other mode of communication, electronic or otherwise. If you wish to not receive periodic informational communication from Indus Milk you can unsubscribe to the communication through your account settings or by clicking on the ‘Unsubscribe’ link on the communication e-mail.
Subscription, Order and Payment
You agree to take particular care when providing us with your details and warrant that these details are accurate and complete at the time of ordering. You also warrant that the credit or debit card details that you provide are for your own credit or debit card and that you have sufficient funds to make the payment.
Goods and Services purchased from Indus Milk are intended for your use only and you warrant that any Goods purchased by you are not for resale and that you are acting as principal only and not as agent for another party when receiving the Services. Please note that some of our Goods and Services may be suitable for certain age ranges only. You should check that the product you are ordering is suitable for the intended recipient.
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from Indus Milk.
Any order that you place with us is subject to product availability, delivery capacity and acceptance by us and the Partner. When you place your order online, we will send you an e-mail to confirm that we have received it. This e-mail confirmation will be produced automatically so that you have confirmation of your order details. You must inform us immediately if any details are incorrect. The fact that you receive an automatic confirmation does not necessarily mean that either we or the Partner will be able to fulfill your order. Once we have sent the confirmation e-mail we will check availability and delivery capacity, if the ordered Goods, Services and Delivery capacity are available, the Partner will accept the contract and confirm it to Indus Milk. If the details of the order are correct, the contract for the Goods or Services and Delivery will be confirmed by text message (SMS) or email or mobile app notifications. If the Goods or Services are not available or if there is no delivery capacity, we will also let you know by text message (SMS) or phone call.
All prices displayed on the Website are in Indian Rupees. Applicable Taxes are included where necessary. The total price for Goods or Services ordered, including Delivery charges and other charges, will be displayed on the Indus Milk mobile application when you place your order. Full payment must be made for all Goods dispatched and Services provided. Payment has to be made within the app by online payment, e.g. Credit or Debit Card, NetBanking, UPI, etc.
You must pay for your order before it is delivered. To ensure that shopping online is secure, your Debit / Credit Card or NetBanking details will be encrypted to prevent the possibility of someone being able to read them as they are sent over the internet. Your credit card company or bank may also conduct security checks to confirm it is you placing the order.
Indus Milk will only process the order after the payment has been processed in case of online payment. Indus Milk will try to deliver the order as per the order submitted by the user. Delivery periods quoted at the time of ordering are approximate and may vary. Goods or Services will be delivered to the address designated by you at the time of ordering. While we will take great care to ensure timely delivery, we take no responsibility for late delivery.
Further, we will not be liable for any loss caused to you by late delivery. If the Goods are not delivered within the estimated delivery time quoted by us, you may also contact us by phone or e-mail and we will try to ensure that you receive your order as quickly as possible. In case of a late delivery, the delivery charge will neither be voided nor refunded and all risk in the Goods and the Delivery shall pass to you upon delivery.
You must ensure that at the time of delivery of Goods or Services adequate arrangements, including instructions, access and / or authorizations where necessary, are in place for the safe delivery and acceptance of such goods or services. We cannot be held liable for any damage, cost or expense incurred to such goods or premises where this arises as a result of a failure to provide adequate access or arrangements for delivery and acceptance and such Goods or Services shall be deemed to have been delivered to you and all risk and responsibility in relation to such goods shall pass to you.
The title and the risk of the orders shall pass onto you from Indus Milk, via its delivery personnel, upon delivering the order to you and you accepting the order. Every care shall be taken to deliver the order to the intended recipient. But, Indus Milk shall not be held responsible for any wrong delivery of the order based on the address given by the user or if any person imposes to be the actual recipient and takes delivery of orders.
Please note that it might not be possible for Indus Milk to deliver to some locations. If this is the case we will inform you using the contact details that you provide to us when you make your order and arrange for cancellation of the order or delivery to an alternative delivery address.
Access to Indus Milk’s website, mobile applications and membership is free. However, Indus Milk reserves the right to charge a fee and change its policies from time to time. Indus Milk reserves the right, without notice to you, to introduce new services and or modify existing services along with fees. Introduction to fees or modification to any existing fees is effective immediately upon implementation on the website.
User Conduct & Rules
- You agree and undertake to use the website strictly abiding by the following principles:
- You will not upload, publish, host, transmit, display, modify, update or share any information that, in the sole discretion of Indus Milk:
- Is grossly racial, harmful, sexual, harassing, defamatory, obscene, pornographic or otherwise unlawful in any manner whatsoever.
- Involves an illegal or unauthorized use of copyrighted work.
- Is not belonging to you or to which you have no rights.
- Refers to any website or URL that contains material that is inappropriate for Indus Milk.
- Contains software viruses, computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource
- You will not promote or try to gain unauthorized access or exceed the scope of authorized access to Indus Milk and its connected network.
- You will not interfere with another user's use of the Indus Milk Website.
- You will not violate any law currently in force in India or outside.
- You will not attempt or otherwise impersonate another person during the use of Indus Milk website.
- You will not engage in or forward chain letters, surveys, contests, pyramid schemes with any association to Indus Milk.
- You will not engage in or forward chain letters, surveys, contests, pyramid schemes with any association to Indus Milk.
- You will not attempt to gain unauthorized access to any portion or feature of Indus Milk website, mobile applications or any other systems or networks connected to Indus Milk Website.
- You will not probe, scan or breach the vulnerability of Indus Milk website, mobile applications or any network connected to Indus Milk website.
- You will not engage in any activity that inflicts an unreasonable or abnormal load on the Indus Milk website, mobile applications or any systems or networks connected to the Indus Milk.
- You will not violate any of the terms and conditions of this agreement or any other terms and conditions contained elsewhere within Indus Milk.
Exactness not guaranteed
Great care has been taken to ensure that the information available on this Website is correct and error free. We apologize for any errors or omissions that may have occurred. We cannot warrant that use of the Website will be error free or fit for purpose, timely, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website and we do not make any warranty whatsoever, whether express or implied, relating to fitness for purpose, or accuracy.
Warranties and Limitation of Liability
All services offered and sold on Indus Milk are without warranties of any kind either expressed or implied. Indus Milk disclaims all or any warranty or liability from the purchase or use of the goods and services offered on Indus Milk to the fullest extent. Any warranties or after sale services if any offered by the partners or service providers on any order shall be serviced directly by such merchant or restaurant and Indus Milk will not be under any obligation to ensure compliance or handle any complaints related.
By accepting these terms and conditions you agree to relieve us from any liability whatsoever arising from your use of information from any third party, or your use of any third party website, or your consumption of any food, beverages or other goods created by our Partner(s).
We disclaim any and all liability to you for the supply of the Goods and Services and Delivery to the fullest extent permissible under applicable law. This does not affect your statutory rights as a consumer. If we are found liable for any loss or damage to you such liability is limited to the amount you have paid for the relevant Goods or Services and Delivery. We cannot accept any liability for any loss, damage or expense, including any direct or indirect loss such as loss of profits to you, howsoever arising.
We do not accept any liability for any delays, failures, errors or omissions or loss of transmitted information, viruses or other contamination or destructive properties transmitted to you or your computer system via our Website.
We shall not be held liable for any failure or delay in performing Services or delivering Goods where such failure arises as a result of any act or omission, which is outside our reasonable control such as all overwhelming and unpreventable events caused directly and exclusively by forces of nature that can be neither anticipated, nor controlled, nor prevented by the exercise of prudence, diligence, and care, including but not limited to: war, riot, civil commotion; compliance with any law or governmental order, rule, regulation or direction and acts of third parties.
If we have contracted to provide identical or similar order to more than one Customer and are prevented from fully meeting our obligations to you by reason of an Event of Force Majeure, we may decide at our absolute discretion which orders we will fill and to what extent.
The products sold by us are provided for private domestic and consumer use only. Accordingly, we do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the Website or for any products or services purchased from us.
We have taken all reasonable steps to prevent Internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers or those of third parties.
In the event Indus Milk has a reasonable belief that there exists an abuse of vouchers and / or discount codes or in suspected instances of fraud, Indus Milk may cause the customer to be blocked immediately and reserves the right to refuse future service. Additionally, should there exist an abuse of vouchers or discount codes, Indus Milk reserves the right to seek compensation from any and all violators.
If any provision of the terms is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of these terms shall continue to be in full force and effect.
This Agreement shall be governed by and interpreted and construed in accordance with the laws of India. The place of jurisdiction shall be exclusively in Bangalore.
Disclaimer, No Warranty and Limitation of Liability
The Site, the Services and the products purchased by you are provided on an “as is” basis. Indus Milk makes no other representations or warranties of any kind, express, implied or statutory. Indus Milk, and its subsidiaries, affiliates, officers, directors, employees, shareholders, agents, merchants and suppliers specifically disclaim any implied warranties of title, merchantability, performance, fitness for a particular purpose and non-infringement. In addition, no advice or information (oral or written) obtained by you from Indus Milk shall create any warranty. In addition, to the maximum extent allowable by applicable law, Indus Valley Farms Retail Pvt Ltd and its subsidiaries, affiliates, officers, directors, employees, shareholders and agents specifically disclaim all liability resulting from personal injury and/or death resulting from, or arising out of, your use or consumption of products obtained through the site or in connection with the services. Such disclaimer shall include, without limitation, mislabeling of products and/or ingredients.
Without limiting the foregoing, we do not guarantee continuous, uninterrupted access to the Site or the Services, and operation of the Site may be interfered with by numerous factors outside our control.
Intellectual Property Rights
All material on this site, including images, illustrations, graphics, utility models, designs, know-how, trade secrets and inventions (patent pending), goodwill, source code, meta tags, databases, text, content, icons, and hyperlinks, are protected by copyrights, trademarks are owned and controlled by Indus Milk unless otherwise noted. You agree to not use, copy, reproduce, republish, or distribute any content from the website in any way directly or indirectly without prior written authorization from Indus Milk.
Pricing / Typographical errors
Order / menu / offers / prices are as shown on the website and are subject to incorrect data received from Partners and Service providers, technical issues and or typographical errors. Indus Milk, at its sole discretion, reserves the right to change the prices and products offered on the Website to fix such errors or otherwise without any prior notice by Indus Milk. Indus Milk reserves any right to cancel any order placed at an incorrect price.
Indus Milk also disclaims any guarantees of exactness in menu price as it appears on the website and ordered by you. The exactness of the menu price may differ due to partner variations, new menu introductions, menu modifications and other similar reasons. Indus Milk will make every effort to meet the user expectations but cannot not guarantee the exactness of the price and / or content.
Indus Milk does not warrant that order / menu / offer description or other content of this site is accurate, complete, reliable, current, or error-free. Orders / menus / offer availability is subject to change without prior notice by Indus Milk.
Cancellation of Order
Indus Milk reserves the exclusive right to refuse or cancel any transaction / order for partners and service providers that are listed at an incorrect price or are not available. This is enforceable irrespective of order confirmation or payment confirmation.
In case you wish to cancel your order, you must notify Indus Milk immediately through mobile app or through phone, and quote your order number. If we are able to accept your order cancellation basis the order lead time and other constraints, no cancellation fee applies. However, we might be unable to cancel your order for various reasons like preparation of Goods or Services has been begun or is completed and / or delivery personnel have already been dispatched. We will not be able to refund any order, which has been already dispatched. Change in order has a cut-off time of 24hours.
In the unlikely event that we deliver a wrong item, you have the right to reject the delivery of the wrong item and you shall be fully refunded for the missing item. If we can only do a partial delivery (a few items might be not available), we will inform you or propose a replacement for missing items. You have the right to refuse a partial order before delivery and get a refund.
In such events, where we cancel your order or accept cancellation of your order, if the payment has been processed by Indus Milk, the amount will be refunded via the same (or alternate available) mode of original payment and user will be notified of the same with a reasonable mode of communication within 14 working days. Please refer to our Cancellation and Refund Policy for further details.
Please send us any queries or questions related to these terms or the website to firstname.lastname@example.org
Indus Milk, the logo, and other Indus Milk graphics, logos, designs, page headers, button icons, scripts, and service names are registered trademarks, trademarks or trade dress of Indus Valley Farms Retails Pvt. Ltd. in India and/or other countries. Indus Milk’s trademarks and trade dress may not be used, including as part of trademarks and/or as part of domain names or email addresses, in connection with any product or service in any manner that is likely to cause confusion.
Users shall not use our graphics, logos, content, appearance, design, functionality and any other aspects of the Site and the Services in any manner that could cause confusion or could disparage or Indus Milk.
Other than user uploaded content, all content included on the Site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Indus Milk or its content suppliers and is protected by copyright laws. The compilation of all content on the Site is the exclusive property of Indus Milk and protected by India and international copyright laws.
Returns of the dairy product are not allowed and not possible.
Reviews and Comments
Users may post reviews on the Site. Anything that you submit or post to the Site and/or provide us (the “Submissions”), is and will be treated as non-confidential and non-proprietary, and you grant us a royalty-free, worldwide, perpetual, irrevocable and transferable right to use, copy, distribute, display, publish, perform, sell, lease, transmit, adapt, modify, create derivative works from such Submissions by any means and in any form, and to translate, modify, reverse-engineer, disassemble, or decompile such Submissions. You may edit or delete such submissions using the tools provided to you by us on the Site.
In addition, when you post Submissions to the Site, you also grant us the right to use the name that you submit with any review, comment, or other content, if any, in connection with such review, comment, or other content. You represent and warrant that you own or otherwise control all of the rights to the Submissions that you post on our Site and that use of your reviews, comments, or other Submissions by us will not infringe upon or violate the rights of any third party. You shall not use a false e-mail address, pretend to be someone other than yourself or otherwise mislead us, our affiliates or third parties as to the origin of any Submissions. We have the right, but shall not be obligated to, remove or edit any Submissions for any reason in its sole and absolute discretion.
Resolution of Disputes and Release
In the event a dispute arises between you and Indus Milk, please contact us at email@example.com
Should you have a dispute with one or more users, or an outside party, you release Indus Milk (and Indus Milk’s officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such disputes.
Indus Milk, for the benefit of users, may try to help users resolve disputes. We do so in our sole discretion, and we have no obligation to resolve disputes between users or between users and outside parties. To the extent that we attempt to resolve a dispute, we will do so in good faith based solely on our policies. We will not make judgments regarding legal issues or claims.
If you have any question, you can contact Indus Milk at firstname.lastname@example.org or call +91 7899192192.